Our Commitment to Quality… A Passion for Process

Documented processes & procedures
· From Quote to Cash

Service Methods of Procedure (SMOP)
· “If you can’t put your plan on paper, you can’t guarantee success”

Quality Management System
· Complete audit trail

The Excel Quality Assurance Model

Say what you do
· Document procedures for performing the work

Do what you say
· Work according to the written procedures

Record what you do
· Retain records of the activities (audit trail)

Improvement
· Compare achievements to plan
· Correct shortcomings

Quality Management System Certification

· ISO9001 requires that we maintain records of elements that affect quality
· The result of our efforts is ISO 9001 / 2000 certification

Our Performance is Driven By Industry Standards

The work we perform throughout North America is based on standards developed by and for the Telecommunications Industry.

Central Office Environment (COE) work is performed per Telcordia GR1275 CORE (Installation) and GR1373 CORE (Quality)

All work is done with respect to the wishes of our Customers within the boundaries set by national, provincial, state, and/or local codes.

Credentials

DC Testing & Maintenance
· Load Bank Testing / Battery Commissioning

Tyco Power Systems Certification

Complete liability insurance coverage
· Commercial General & Automobile

WSIB Certificate of Compliance

Members – SCTE